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Requesting Technical Support  7

About This Guide

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical

Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC

support contract, or are covered under warranty, and need postsales technical

support, you can access our tools and resources online or open a case with JTAC.

 JTAC policies—For a complete understanding of our JTAC procedures and

policies, review the JTAC User Guide located at

http://www.juniper.net/customers/support/downloads/710059.pdf

 Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/

 JTAC hours of operation—The JTAC centers have resources available 24 hours a

day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online

self-service portal called the Customer Support Center (CSC) that provides you with

the following features:

 Find CSC offerings—http://www.juniper.net/customers/support/

 Find product documentation—http://www.juniper.net/techpubs/

 Find solutions and answer questions using our Knowledge Base—

http://kb.juniper.net/

 Download the latest versions of software and review your release notes—

http://www.juniper.net/customers/csc/software/

 Search technical bulletins for relevant hardware and software notifications—

http://www.juniper.net/alerts/

 Join and participate in the Juniper Networks Community Forum—

http://www.juniper.net/company/communities/

 Open a case online in the CSC Case Manager—

http://www.juniper.net/customers/cm/

 To verify service entitlement by product serial number, use our Serial Number

Entitlement (SNE) Tool—

https://tools.juniper.net/SerialNumberEntitlementSearch/

NOTE: When entering a keyword, you only have to type enough letters to identify the

word uniquely. For example, typing set adm u ang j12fmt54 is enough to enter

the command set admin user angel j12fmt54. Although you can use this shortcut

when entering commands, all the commands documented here are presented in

their entirety.

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Electrolux EK7174 Manual de usuario (23 paginas)

Marca: Electrolux | Categoria: No info | Tamaño: 1.68 MB |

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